# Multifamily ## Multifamily Bozzuto used Updater to reduce resident move-in time from 5-10 days to **2 hours** ## Resident onboarding made easy. Product description Resident onboarding software that streamlines move-ins. Updater Pro | Onboarding bridges the gap between an approved application and physical move-in day – it automates tasks and reminders, saving leasing teams hours per move and ensuring residents feel at home faster… all while generating ancillary revenue for your portfolio. ### Why move-ins matter Move-in sets the tone for a resident’s entire leasing journey. Want proof? Residents who are satisfied at move-in have a 59% higher renewal rate than those who are dissatisfied. ### Features Save time on move-ins by giving your residents an app that acts as both a checklist for them and a collection tool for you. Customize your communities’ specific move-in tasks so residents know exactly what’s needed, complete with: renter’s insurance, elevator reservations, pet and parking registration, internet and utility sign up, and more. All powered by a two-way, real-time sync of information from your core software to enable smooth moving across a portfolio. ## You’re in great company Updater is the leader in relocation technology, supporting more than 2 million multifamily units and powering over 25% of all U.S. moves. ### Transform the way you welcome new residents Updater’s all-in-one solution streamlines move-in management for your onsite teams, boosting efficiency and eliminating manual tasks. Experience operational simplicity like never before. ### Why use Updater #### Save time. Leasing teams save 6+ hours per week with Updater’s automated resident task reminders and two-way sync with your core software. #### Make money. Get more out of your TV, internet, renter’s insurance, and other partnerships. Recommending your preferred providers to residents within Updater can increase sales of those services by 27%. #### Eliminate chaos. “This app was just what I needed. Everything was clearly explained, simple to accomplish, and absolutely improved the whole outcome of my move.” _– Joni H., Updater user_ ### Walk through an interactive demo at your own speed ### Consistently praised by residents and leasing teams alike * **Kitty Callaghan** _VP Marketing_ _Wasatch Property Management_ "We strive to make the move-in process as easy as possible for our residents and onsite associates. Utilizing Updater has helped us meet that goal and save countless hours along the way. Our onsite teams love it and residents enjoy a much smoother move-in process. Updater helps make move-in day a breeze!" * **Kelly Shannon** _SVP, Marketing and Customer Engagement_ _Bozzuto_ "Not only are we excited about Updater’s recent product improvements, but it is clear that they have listened to feedback and responded with product enhancements. Having a great product is critical, but having a strong partnership built on mutual understanding and curiosity is what creates longevity…the key to our successful partnership thus far." * **Alexis M.** _Updater user_ "I can’t even tell you how useful and easy this app is. They’ve basically consolidated all you need to move into an incredibly user-friendly interface. No more navigating multiple sites and trying to keep things organized." * **Grace R.** _Updater user_ "This is my first time moving and I couldn’t be happier to be using Updater! No stress, no worries, drinking coffee as I sit back, relax, and get all the essentials done before my move." ### Move-ins matter. Get them right with Updater ## What is Updater? Our Founder started the company after a move from one apartment to another in New York City. He made a list of all the things he needed to do, people he needed to call, emails he needed to send, and realized it was a very long list. From this list, a company was born: Updater. It was founded on the notion that moving doesn’t have to be complicated – it could be, dare we say, pleasant. Today, Updater is the nation’s leading provider of relocation technology, and our software powers over 25% of all US moves annually. ## Do you have any proof that move-ins matter? We sure do – we have an entire data report called [The Move-In Effect](https://get.updater.com/the-move-in-effect-report) detailing the impact positive move-in experiences can have on renewal rates, employee satisfaction, and ancillary revenue. ### If you’re too busy to read 20 pages, here are our biggest takeaways for you: - Move-in sets the stage for a resident’s entire leasing journey. - 79% of residents who were satisfied at move-in remained satisfied at renewal. - Only 19% of residents who were dissatisfied at move-in became satisfied through renewal. - The data underscores the importance of a smooth move-in experience and how that move directly impacts resident satisfaction and retention. ## Do you have any case studies that I can read? We have dozens on our blog, but here are a few specific stories to give you a well-rounded view of our multifamily solutions: ### Bozzuto’s point of view **Problem:** Bozzuto wanted to remove friction from the move-in process across its portfolio. **Solution:** Bozzuto implemented Updater Pro | Onboarding and reduced the time it took for residents to be “move-in ready” from 5-10 days down to only 2 hours per resident. [Read the full story](/content/blog/from-days-to-hours-bozzutos-secret-to-faster-resident-move-ins-revealed/index.html) ### Fairfield Residential **Problem:** Lacked a dedicated communication platform to help residents during the period between lease signing and move-in. **Solution:** Fairfield fully deployed Updater to 240 communities nationwide. [Read the full story](/content/blog/how-fairfield-residential-and-updater-transformed-resident-experience-and-efficiency/index.html) ### A leasing agent's point of view **Problem:** A Madera Residential leasing agent recognized that prepping for move-in day can be challenging because it’s a team activity. **Solution:** Updater improves the team’s collaboration by providing a centralized location to keep move-ins on track.